SHIPPING POLICY
Order Processing
Orders placed through our website are processed directly via our WooCommerce system.
• Processing time: 1–2 business days
• Orders placed on weekends or public holidays will be processed the next business day
• You will receive an Order Confirmation email immediately after checkout
If we experience delays with stock, fulfilment, or courier availability, we will notify you via email.
Shipping Methods
We ship using Australia Post and trusted courier partners.
• Standard Shipping inclusive of price at checkout (3–8 business days)
• Courier Delivery can be arranged by contacting 0417415355 (1–7 business days depending on location)
Standard postage is inclusive of price, alternative shipping options can be quoted and are based on your address and the weight/size of your order.
Tracking & Notifications
Once your order is dispatched, you will receive a Shipping Confirmation email containing:
• Your tracking number
• A link to track your parcel
• The shipping carrier used
Tracking updates are provided directly by the courier.
Authority to Leave (ATL)
Some shipping methods may allow parcels to be left in a safe location if no one is home. Include ATL in the notes section when placing an order.
Incorrect Shipping Details
Please ensure your shipping address is correct before completing checkout.
If an order is returned to us due to:
• Incorrect address
• Failure to collect
• Refusal of delivery
…the customer will be responsible for re-delivery costs.
Lost, Delayed, or Damaged Parcels
Once your parcel has been handed to the courier, delivery is outside our control.
However, we will assist you with investigations.
• Lost parcels: We will lodge an enquiry with the carrier
• Damaged parcels: Please contact us within 48 hours with photos
• Delays: Please allow extra time during peak periods or severe weather events
International Shipping (Optional Section)
International shipping is available to selected countries. Delivery times vary and may take 2–6 weeks depending on customs and local postal services.
International customers are responsible for any import duties, taxes, or customs fees.
Returns Due to Failed Delivery
If a parcel is returned to us, you may choose:
• Re-delivery (shipping fee applies), or
• Refund (minus original shipping costs; optional restocking fee if applicable)
Contact Us
For any shipping questions, please contact us:
Email: admin@trindallequestrian.com.au Phone: 0417415355.